Frequently asked questions

Avyn is in private preview. Request access from the main site or ask your workspace administrator to invite you.

Some surfaces require administrator rights or a workspace feature to be enabled. Ask an administrator to confirm your role and the capabilities available to your workspace.

Use Triage for review and action. Choose New to review for first decisions or All priorities for the wider queue. If you are reviewing one Discovery result, open Triage from that run to preserve its Sublist selection.

Describe the market, customer or problem, then add only the geography, stage, funding or size constraints that change the answer. Add example companies when they clarify the boundary.

No. The plan chooses a thesis for that search, but changing the brief or criteria does not edit the shared thesis itself.

Yes. The search continues in the background. Its run record keeps the request, status, receipts and destination together.

Use the lightest effort that fits the decision. Standard is useful while refining a brief, while deeper options spend more allowance to widen the work and evidence. Read the estimate shown before you run.

Use one after a one-off search has proved the criteria and destination useful. Set a deliberate schedule and company limit, then audit changes through run history.

It starts an editable Discovery brief with the chosen company as an example. Review what Avyn inferred before you run the search.

A List is a shared workflow with Stages and owners. A Sublist is a fixed group inside one List, such as a search result or focused review queue.

Yes. The company can have a different Stage and owner in each List, so confirm the selected List before changing either field.

A Sublist can be private or visible to the team when its source and your workspace settings allow it. Check its visibility before using it for sensitive work.

Each thesis has its own criteria and weights. Choose the thesis that matches your decision and compare companies within that same thesis.

Correct the dimension when a specific part of the evidence or reasoning is wrong. Use the overall review when the individual dimensions look reasonable but the final tier does not.

No. A tier is the team’s overall judgment, while a Stage records progress in one List. They are separate.

Read the selected thesis, dimension weights, supporting evidence, strengths and risks. Also check funding, people, activity and List context when they matter to the decision.

The matching account may be disconnected, the contact may lack the required detail or the channel may not be enabled for your workspace. The interface shows the available routes for that person.

Review the final action shown in your workspace. Depending on access and approvals, you may send, submit for approval or copy for manual use. Always check the recipient and message first.

Marking a conversation done clears it from the active queue but does not remove it from the company’s activity history. Open the company record for the wider activity trail; Outreach History shows sent messages that reached their recipients.

No. Customer-scoped records belong to your workspace and are not visible to another customer.

Connected mailbox and calendar data provide conversation and relationship context. Review the granted permissions and connection state on the Integrations page.

That depends on your workspace connection and configuration. The CRM integration page shows whether the connection is read-only, what is mapped and whether writeback is available and enabled.

Confirm the mappings and connection status, then use one controlled record and verify the expected fields in both systems before expanding use.